uupk Privacy Policy — Your Information Is Always Safe

uupk ("we", "our") is an online gaming and betting platform operated for players in Bangladesh. This privacy policy ("Policy") describes what information we collect from you while you use our website uupk.cam and related services, how we use it, and how we keep it secure.

By using this site or any of its services, you are agreeing to the terms of this privacy policy. You must be at least 21 years of age and eligible to use this service under applicable laws in Bangladesh.

This policy reflects our commitment to protecting your personal information. We believe that respecting user privacy is a core foundation of a responsible platform.

Registration and Account Information

When you create an account at uupk, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — you must be at least 21 years old)
• Email address
• Mobile number
• Password (stored in encrypted form — never as plain text)
• Preferred currency and language settings

Financial and Payment Information

For deposit and withdrawal transactions we collect:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction amount and time
• Transaction history and reference numbers
• Identity verification documents where applicable

We do not store full credit card or debit card numbers.

Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we record the following information:

• Play history, bet amounts, and results
• Session duration and activity type
• Win and loss records
• Bonus and promotion usage information

Technical and Device Information

To maintain the security and performance of our services, we automatically collect:

• IP address and geographic location (country level only)
• Browser type and version
• Operating system
• Cookies and session tokens
• Site access time and page navigation data
• Referral source (where you came from before visiting the site)

uupk uses your information only for legitimate and necessary purposes. The main purposes for which we use your information are described below:

• Account management: Creating, verifying, and securing your account and ensuring the login process.
• Processing financial transactions: Completing deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
• Customer support: Resolving your questions and complaints through 24/7 live chat.
• Responsible gaming: Identifying problematic gaming behaviour and providing support when needed.
• Fraud prevention: Detecting suspicious activity, multiple accounts, or illegal transactions.
• Age verification: Ensuring that only users aged 21 or above are using the platform.
• Service improvement: Analysing user experience to further improve the platform.
• Promotional communications: Informing you about bonuses, offers, and updates with your consent.

Cookies are small text files stored on your device that make using our site easier and more personalised. uupk uses the following types of cookies:

Essential Cookies

These cookies are essential for the basic functionality of the site. Without them, login, transactions, and security features will not work. These cookies cannot be disabled.

Analytical Cookies

These cookies help us understand how users are using the site. The data collected is completely anonymous and is used only to improve the site.

Preference Cookies

These cookies remember your language, theme, and other preferences so you do not have to configure them again on your next visit.

You can manage cookies from your browser settings. However, if you disable essential cookies, some features of the site may not work properly.

uupk never sells, rents, or commercially distributes your personal information. However, in certain situations we may share information with trusted third parties:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. They follow their own privacy policies.
• Technology Service Providers: Technology partners assist in operating our services for server hosting, cybersecurity, and data analysis. They operate under strict confidentiality agreements.
• Legal Obligations: Information may be disclosed in response to court orders, legal processes, or lawful requests from regulatory authorities.
• Fraud Prevention: Limited information may be shared with security partners to detect suspicious or unlawful activity.

Outside of the cases above, we do not share your personal information with any third party without your consent.

uupk uses industry-standard technology and processes to protect your data. The key components of our security framework are:

• SSL/TLS Encryption: All data transferred between the website and servers is protected by SSL encryption, which appears as "https" in your browser's address bar.
• Password Hashing: Your password is never stored directly — only an encrypted hash version is kept.
• Two-Factor Authentication: You have the option to enable two-step verification for extra security on your account.
• Secure Server Infrastructure: Data is stored in secure data centers with firewalls and access controls.
• Limited Access: Only authorized staff can access the information needed to carry out their specific responsibilities.
• Regular Security Reviews: Our systems undergo regular security audits to stay protected against new threats.

Please note that no method of data transmission over the internet is 100% secure. We take the highest security measures, but we cannot guarantee complete security. Keeping your password confidential and not logging in from unfamiliar devices is your own responsibility.

uupk retains your data only for as long as necessary. Retention periods for different types of data are as follows:

• Account Information: Full information is retained while the account is active. Even after an account is closed, certain information may be kept for a specified period for legal, regulatory, or fraud prevention purposes.
• Financial Transaction Records: Transaction data is retained for the period required by legal obligations.
• Gaming History: Retained for a specific period for the purposes of responsible gaming and dispute resolution.
• Technical Logs: System logs and security records are generally kept for 90 days.

uupk believes that every user should have control over their own information. You may exercise the following rights:

To exercise any of the above rights, contact us at: [email protected] — or via 24/7 live chat. We will verify your request and respond within a reasonable time.

uupk is a platform exclusively for adults. Only those aged 21 or above may register and use the service.

We do not knowingly collect any information from anyone under the age of 21. If we become aware that a minor has registered, that account will be immediately closed and any collected information will be deleted.

If you believe that someone you know who is a minor is using this platform, please notify our support team immediately.

uupk reserves the right to change or update this privacy policy from time to time. If significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification of the changes to your registered email.
• Inform you about the new policy when you log in.

If you continue to use the site after the changes, you will be considered to have agreed to the new policy. It is therefore recommended that you review the policy regularly.

If you have any questions, complaints, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will review your request and respond within a reasonable time. For more information, visit our FAQ page or About Us page.